Refund policy

Returns & refunds

You may request a return within 30 days of delivery. To start a return, email dtt201331@gmail.com with your order number and the reason for your request.

All returns require approval. Once approved, we will provide return instructions and the correct return address. Please do not send an item to the shipping origin or an address on its packaging without our instructions.

Change-of-mind returns

The item must be unused and returned with its included parts, accessories, and original packaging. You are responsible for return shipping. We do not charge a restocking fee. Any original shipping charge is non-refundable for a change-of-mind return; there is no original shipping deduction when your order shipped free.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If it is damaged, defective, or incorrect, contact us with your order number and, when available, photos of the issue. The unused-item condition does not apply to an item with a reported defect. North will arrange a suitable remedy and cover necessary return shipping when a return is required. We do not charge return shipping or a restocking fee for a verified damaged, defective, or incorrectly supplied item. A replacement may be offered with your agreement.

Refunds

After an eligible return has arrived and been inspected, we aim to issue the refund to the original payment method within five business days. Refunds cover the eligible returned item and applicable taxes. For an error on our part, any original shipping charge attributable to that item is also refundable. Your bank or payment provider determines when the refund appears in your account.

Cancellations

If you want to cancel an order before it has shipped, contact us promptly. We will confirm whether cancellation is still possible. Orders that have already shipped follow the return process above.

This policy does not limit rights that apply under applicable consumer law.